Onsite Service & Repair (for Tahoe Bear Box models only)

❄️⚠️ WINTER SEASON NOTICE: All service calls and latch upgrades will be completed in Spring 2026 when weather allows. Placing your order today secures priority service for Spring as soon as weather conditions permit.

Need service for your existing Tahoe Bear Box?

This Onsite Service & Repair Charge is required to dispatch a technician for onsite service and repair request.

⚠️ Some boxes cannot be repaired to bear-safe standards due to age, condition, or manufacturer. These repairs will be performed on a best-effort basis with no guarantees of performance.

How It Works:

Step 1: Purchase this Onsite Service Charge

• Required before we schedule your service visit.
• Describe the reason for your service request in the box below. If possible, please attach photos or videos. 
• If your Tahoe Bear Box is still under warranty (less than 12 months from the installation date) and the repair is covered under warranty, this fee will be fully refunded.

Step 2: Technician Dispatched

• We’ll will dispatch a Bear Box technician to perform a diagnosis and repair. Typical response times are within 7-10 business days. 
• ⚠️❄️ Response time may take longer due to winter weather conditions.
• Please note that response times may be longer during peak seasons, severe weather conditions, or for remote locations.

Step 3: Perform Onsite Repair

• Your payment will be applied to the repair cost.
• For minor repairs, this payment usually covers the cost.
• If repair costs exceed this charge, our technician will provide you a quote before beginning the work. 
  

Why This Charge Exists:

• Covers initial diagnostics, travel costs, and possibly the repair costs (in most cases) 
• Refunded if your box is under warranty.
• Ensures we prioritize legitimate repair needs.

Upload Photos For More Efficient Service

📤 By uploading photos or videos of your Bear Box issue:

• Technicians come prepared with the correct parts (no return trips)
• Faster repairs = less labor time (saving you money)
• Avoid delays from unclear descriptions

☝️ Tip: Show all angles of the damage, including close-ups of hinges, locks, or any structural issues.

*This cost is non-refundable if your Bear Box is outside of the 12 month warranty period.