Onsite Service & Repair Charge (for existing BearBox owners)

Need service for your existing BearBox?

This Onsite Service & Repair Charge is required to dispatch a technician for onsite service and repair request.

How It Works:

Step 1: Purchase this Onsite Service Charge

• Required before we schedule your service visit.
• Describe the reason for your service request in the box below. If possible, please attach photos or videos. 
• If your box is still under warranty (less than 12 months from the installation date) and the repair is covered under warranty, this fee will be fully refunded.

Step 2: Technician Dispatched

• We’ll will dispatch a BearBox technician to perform a diagnosis and repair. Typical response times are within 2-4 business days.
• Please note that response times may be longer during peak seasons, severe weather conditions, or for remote locations.

Step 3: Perform Onsite Repair

• Your payment will be applied to the repair cost.
• For minor repairs, this payment usually covers the cost.
• If repair costs exceed this charge, our technician will provide you a quote before beginning the work. 
  

Why This Charge Exists:

• Covers initial diagnostics and travel costs 
• Refunded if your box is under warranty.
• Ensures we prioritize legitimate repair needs.

Upload Photos For More Efficient Service

By uploading photos or videos of your BearBox issue:

• Technicians come prepared with the correct parts (no return trips)
• Faster repairs = less labor time (saving you money)
• Avoid delays from unclear descriptions

Tip: Show all angles of the damage, including close-ups of hinges, locks, or any structural issues.

*This fee is non-refundable if your BearBox is outside of the 12 month warranty period.