Onsite Service & Repair Charge (for existing BearBox owners)

Need service for your existing BearBox?

This Onsite Service & Repair Charge is required to dispatch a technician for onsite service and repair request.

How It Works:

Step 1: Purchase this Onsite Service Charge

• Required before we schedule your service visit.
• If your box is still under warranty (12 months from installation), this fee will be fully refunded*.

Step 2: Technician Dispatched

• We’ll will dispatch a BearBox technician to perform a diagnosis and repair. Typical response times are within 2-4 business days. Please note that response times may be longer during peak seasons, severe weather conditions, or for remote locations.

Step 3: Perform Onsite Repair

• Your $125 payment will be applied to the repair cost.
• For minor repairs, the $125 may cover the full cost. If repair costs exceed the $125, our technician will assess and explain any charges before beginning work. 
• You'll receive a quote before any additional work is performed. 

Why This Charge Exists:

• Covers initial diagnostics and travel costs 
• Refunded if your box is under warranty.
• Ensures we prioritize legitimate repair needs.

Upload Photos For More Efficient Service

By uploading photos or videos of your BearBox issue:

• Technicians come prepared with the correct parts (no return trips)
• Faster repairs = less labor time (saving you money)
• Avoid delays from unclear descriptions

Tip: Show all angles of the damage, including close-ups of hinges, locks, or any structural issues.

Service Areas We Cover

California 

• Alpine Meadows
• Carnelian Bay
• Homewood
• Kings Beach
• Meeks Bay
• Olympic Valley (formerly Squaw Valley)
• Tahoe City
• Tahoe Vista
• Tahoma

Nevada

• Carson City
• Dayton
• Gardnerville
• Glenbrook
• Incline Village
• Minden
• Reno
• Silver Springs
• South Lake Tahoe
• Sparks
• Stateline
• Truckee
• Zephyr Cove

Other Outlying Areas:

• Emigrant Gap
• Twin Bridges

*This fee is non-refundable if your BearBox is outside of the 12 month warranty period.